Adoption of e-government by the Bulgarian citizens - current state and general trends at the end of the COVID-19 pandemic
Abstract
This paper contributes to the e-government adoption research by analyzing the results of our Bulgarian national representative survey conducted between June and August 2021, based on restricted survey participants had not accessed any Bulgarian e-government service in the past 12 months prior to the survey. (n = 385). An exploratory factor analysis (EFA) was conducted with Varimax rotation and a critical factor assignment value of 0.5. The obtained results define as the largest group of respondents (37%) for whom the leading factor is the quality of the e-government services, and the other factors have significantly less importance for them. For the second largest group (24%), the most significant reason for not using e-government services is a lack of digital identity. The third most important factor is related to the perception of e-government services as risky.
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